EVENTS & DINING ROOM MANAGER              THE BALDPATE INN, LTD                JOB DESCRIPTION

Salary               Starting pay as agreed + Housing & Food + Event tips share

Hours:              40-48 hours per week

                         Note: Because this is a salaried position there may be times that you are required to

                                    work other than routine schedules.

Days:               6 days each week

Staff Meeting:   You will be required to attend the weekly staff meeting at 7:30 pm each Sunday night (approximately 1 hour)

Duties:              Meet & greet customers in a pleasant professional manner by phone or in person

Schedule appointments for Lois & yourself together to meet with Brides & Grooms

      and /or Planners to sell events.

Make Event reservations (Dining & Lodging) following set procedures.

Using computer, prepare info packets for special event inquiries.

Document all event correspondence, track all deposits and final billings..

                        Provide Hotel Manager with guest lodging list with payment plan one week prior to event.

Provide schedule of events and menus to Management Team 1 week prior to all events.

                        Upon arrival of Bride & Groom or contact person, confirm all details & times.

Assist Event guests with Concierge services.

Be responsible for set up of all event areas (i.e. linens, bar, cake table, decorations, etc)

Coordinate champagne service and cake cutting.

                        Oversee all operations for Dining Room, including Maitre’d.

                        Ensure highest quality of service is provided to all our guests.   

                        Ensure each employee is treated with respect and all possible fairness.

Maintain Dining Room operations consistent with written procedures as

     established in Dining Room Manager’s Position Guide

                        Coordinate with co-Managers to schedule and evaluate all staff.

Immediately address all DR customer service issues.

Requirements:   Must be able to maintain reservation books, telephone log & station reports.

                        Must be able to lift & carry up to 50 pounds for a distance of 20 feet.

                        Must be able to stand at work for up to 4 hours.

Must have excellent telephone and reception skills. Must be computer literate.

Notes:              Must be able to maintain a professional attitude in all contact with guests and staff.  We have very high-quality specific standards that must be maintained at all times.  

                        A clean neat appearance is required at all times.  Uniform shirts will be provided for everyday attire; Sunday lunch and weddings will require more dressy attire.

                        Lateness is not tolerated.  Penalty for lateness is that you will stay after regular work schedule, twice as long as you were late with no additional pay.

                        The use of illegal drugs or alcohol on duty will be grounds for immediate dismissal.  Baldpate Inn is a non-smoking facility for both staff and guests.

                        No form of sexual harassment will be tolerated, including the use of rude abusive language or actions.

                        We operate using the “Golden Rule.”  Treat others as kindly as you wish to be treated.

                        Your job position at The Baldpate Inn is to be considered your primary employment.  Any consideration for additional part-time employment must be first cleared with Lois.